At Famous Fishing Shop, we take pride in providing high-quality fishing tackle to anglers worldwide. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Angler’s Peace of Mind Guarantee

We stand behind our fishing gear like we stand by our catches – with confidence. You have 15 days from the delivery date to return or exchange items that don’t meet your expectations.

Our Returns & Exchanges Process

Step 1: Initiate Your Return/Exchange

To begin the process, please contact our customer service team within 15 days of receiving your order:

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Famous Fishing Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return/exchange: [Product Name(s)]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for (specify product)]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Prepare Your Return

Once your return is approved:

  1. Pack the item(s) securely in their original packaging with all tags attached
  2. Include a copy of your order confirmation or packing slip
  3. Clearly mark whether you’re requesting a refund or exchange

Step 3: Ship Your Return

Return shipping is the customer’s responsibility unless the return is due to our error. We recommend using a tracked shipping service.

Return Address:
Famous Fishing Shop Returns
6 Riverside Dr
Dundee, GB DD1H 7NQ

Refund Information

Once we receive and inspect your returned item(s):

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is of higher value, you’ll need to pay the difference
  • Standard shipping rates apply unless qualifying for free shipping (£50+)

Non-Returnable Items

For hygiene and safety reasons, the following fishing items cannot be returned:

  • Barbless hooks (due to potential tampering concerns)
  • Fly tying materials (feathers, capes & saddles, dubbing, flash)
  • Opened or used bait products (boilies, hook baits & groundbait)

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately with photos of the damage/defect
  2. We’ll arrange a replacement or refund at no additional cost
  3. In some cases, we may request return of the defective item

Our Commitment to Anglers

At Famous Fishing Shop, we understand that the right tackle makes all the difference in your fishing experience. Our returns policy reflects our dedication to quality and your satisfaction. If you have any questions about returning an item, our tackle specialists are ready to help.

Last Updated: [Insert Date]